A MILLION DOLLAR CLOSET RETURN & EXCHANGE POLICY

Thank you for shopping with A Million Dollar Closet. Please review our Return & Exchange Policy carefully before completing your purchase.

NO REFUNDS – EXCHANGES ONLY

A Million Dollar Closet has a strict no-refund policy. We do not issue refunds to the original form of payment.

Eligible merchandise may be returned for an exchange or store credit only, subject to the requirements below.

4 BUSINESS DAY EXCHANGE REQUEST

Customers have 4 business days from the date their order is delivered to request an exchange.

All exchange requests must first be submitted by email to:

AmillionDollarCloset@gmail.com

Your email must include:

• Full name
• Order number
• Item you are requesting to exchange
• Reason for the exchange
• Requested replacement item or size, if applicable

An exchange request does not automatically mean the exchange has been approved.

A Million Dollar Closet must review and approve your exchange request before merchandise is returned.

Exchange requests received after the 4 business day period will not be accepted.

APPROVED EXCHANGES

Once an exchange request has been approved, the customer will receive return instructions by email.

Do not send merchandise back without receiving exchange approval from A Million Dollar Closet.

Unauthorized returns may be refused and returned to the customer.

Customers are responsible for all costs associated with shipping merchandise back to A Million Dollar Closet for an exchange.

RETURN TRACKING REQUIRED

All approved exchange returns must be shipped using a trackable shipping method.

Once the return has been shipped, the customer must email the return tracking number to:

AmillionDollarCloset@gmail.com

Customers should retain their shipping receipt and proof of tracking until the exchange has been fully processed.

A Million Dollar Closet is not responsible for exchange packages that have not been received by our facility.

CONDITION OF RETURNED MERCHANDISE

All returned merchandise is subject to inspection before an exchange or store credit is approved.

Merchandise must be returned in the same condition in which it was originally received.

Items must be:

• Unworn
• Unused
• Unwashed
• Unaltered
• Undamaged
• Free from makeup, deodorant, stains, perfume, body odor, pet hair, or any other signs of wear
• Returned with all original tags attached
• Returned in its original condition and packaging, when applicable

Receipt of returned merchandise does not automatically constitute approval of an exchange or store credit.

A Million Dollar Closet reserves the right to refuse any merchandise that does not meet the requirements of this policy.

Items showing signs of wear, washing, alteration, damage, stains, odors, removed tags, or other evidence of use will not qualify for an exchange, store credit, or refund.

FINAL SALE AND SALE ITEMS

The following merchandise is FINAL SALE and cannot be returned, exchanged, or issued store credit, except where otherwise required by law:

• All items marked Final Sale
• All sale or discounted merchandise
• Promotional or clearance merchandise sold at a discounted price
• Lace items
• White items
• Bodysuits and intimate apparel
• Worn, washed, altered, damaged, or used merchandise

Any item purchased at a discounted or sale price is considered FINAL SALE.

There are no refunds, exchanges, or store credits on Final Sale merchandise.

EXCHANGE AVAILABILITY

All exchanges are subject to product availability.

A Million Dollar Closet cannot guarantee that the same item, color, or size will remain available when an exchange is processed.

If the requested replacement is unavailable, an eligible customer will be issued store credit for the approved merchandise.

If a customer selects a replacement item with a higher price, the customer is responsible for paying the difference.

3 BUSINESS DAY PROCESSING PERIOD

Once an approved return is received and successfully passes inspection, please allow A Million Dollar Closet up to 3 business days to process the exchange or issue the applicable store credit.

The processing period begins when the returned merchandise is received by A Million Dollar Closet and does not include weekends or holidays.

ORIGINAL SHIPPING CHARGES

Original shipping and delivery charges are non-refundable.

Customers are responsible for return shipping costs associated with an approved exchange unless the customer received an incorrect item due to an error by A Million Dollar Closet.

DAMAGED OR INCORRECT ITEMS

If you receive an incorrect or damaged item, you must notify A Million Dollar Closet by email within 4 business days of delivery.

Please email:

AmillionDollarCloset@gmail.com

Include your full name, order number, description of the issue, and clear photographs of the merchandise.

The merchandise must remain unworn, unused, unwashed, and unaltered while the claim is being reviewed.

SIZING AND FIT

Customers are responsible for selecting the appropriate size before purchasing.

An item not fitting as expected does not qualify for a refund. If the merchandise is otherwise eligible under this policy, the customer may request an exchange within the 4 business day exchange request period.

ORDER CANCELLATIONS

Once an order has been placed and begins processing, it cannot be canceled for a refund.

Please carefully review your items, sizes, quantities, and order information before completing your purchase.

RIGHT TO REFUSE AN EXCHANGE

A Million Dollar Closet reserves the right to refuse any exchange that does not comply with this policy.

Merchandise returned without prior approval, outside the applicable timeframe, without required tracking, or in a condition that does not meet our requirements will not qualify for an exchange, refund, or store credit.

AGREEMENT TO POLICY

By completing a purchase with A Million Dollar Closet, you acknowledge that you have reviewed, understood, and agreed to this Return & Exchange Policy.

For all exchange requests or questions, contact:

A Million Dollar Closet
AmillionDollarCloset@gmail.com