Shipping policy

A MILLION DOLLAR CLOSET SHIPPING POLICY

Thank you for shopping with A Million Dollar Closet. Please carefully review our Shipping Policy before placing your order.

By completing a purchase with A Million Dollar Closet, you acknowledge that you have reviewed and agreed to the terms of this Shipping Policy.

ORDER PROCESSING TIME

All orders require 1 to 3 business days for processing before they are shipped.

Business days do not include weekends or holidays.

Please note that processing time is separate from shipping time. The shipping timeframe begins once your order has been processed and transferred to the shipping carrier.

During holidays, sales, promotions, new releases, or periods of high order volume, processing times may be longer than usual.

SHIPPING OPTIONS AND ESTIMATED DELIVERY TIMES

A Million Dollar Closet currently offers the following shipping options:

Express Shipping: 1 to 2 Business Days

Once your order has completed the 1 to 3 business day processing period, Express Shipping generally takes approximately 1 to 2 business days for delivery.

Standard Shipping: 2 to 5 Business Days

Once your order has completed the 1 to 3 business day processing period, Standard Shipping generally takes approximately 2 to 5 business days for delivery, depending on the customer's location and the shipping carrier.

IMPORTANT: Selecting Express Shipping does not eliminate or shorten our standard 1 to 3 business day order processing period unless otherwise specifically stated.

All shipping and delivery timeframes are estimates and are not guaranteed delivery dates.

SHIPPING CARRIERS

A Million Dollar Closet ships orders using:

USPS
UPS

The carrier used for an individual order may be selected based on the destination, shipping method, package size, and other fulfillment considerations.

TRACKING INFORMATION

Once your order has shipped, tracking information will be provided when available.

Customers are responsible for monitoring their tracking information and delivery status.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

CUSTOMER ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Street address
Apartment, suite, or unit number
City
State
ZIP code

A Million Dollar Closet is not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing your order, contact us immediately at:

AmillionDollarCloset@gmail.com

We will make reasonable efforts to assist you; however, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

INCORRECT ADDRESS AND RETURNED PACKAGES

If a package is returned to A Million Dollar Closet because the customer provided an incorrect or incomplete address, the customer is responsible for all costs associated with reshipping the order.

The package will not be reshipped until it has been physically returned to A Million Dollar Closet and the applicable reshipping fee has been paid.

Original shipping charges are non-refundable.

If a package is returned due to an incorrect address, refused delivery, failure to claim the package, or another issue attributable to the customer, A Million Dollar Closet is not responsible for additional shipping expenses.

LOST PACKAGES

Once an order has been accepted and scanned into the possession of USPS or UPS, the package is under the control of the applicable shipping carrier.

If tracking indicates that a package has been lost or is experiencing an unusual delay, the customer should initiate a lost package or missing mail claim directly with the applicable shipping carrier.

Customers should retain their order confirmation, tracking number, and any carrier correspondence related to the claim.

A Million Dollar Closet is not responsible for packages lost while in the possession of USPS or UPS, except to the extent responsibility is otherwise required by applicable law.

We will reasonably cooperate by providing available shipment information that may be required for a carrier investigation.

PACKAGES MARKED DELIVERED

If USPS or UPS tracking shows that an order was delivered, but you cannot locate the package, please first:

Check around the delivery location.
Check with household members, neighbors, front desk personnel, or building management.
Verify the shipping address on your order.
Contact the applicable shipping carrier using your tracking number.

Customers should promptly report suspected missing or misdelivered packages to the applicable carrier.

STOLEN PACKAGES

Customers are responsible for providing a secure location for package delivery.

A Million Dollar Closet is not responsible for packages that are stolen or go missing after the shipping carrier has confirmed delivery to the address provided with the order, except where otherwise required by law.

Customers should contact the carrier and, when appropriate, local authorities regarding suspected package theft.

SHIPPING CLAIMS

USPS and UPS maintain their own procedures, eligibility requirements, deadlines, and documentation requirements for lost or damaged shipment claims.

Customers are responsible for cooperating with any carrier investigation and providing requested information.

A Million Dollar Closet cannot guarantee that USPS or UPS will approve a claim.

DAMAGED PACKAGES

If a package arrives visibly damaged, please photograph the package before opening it, when possible.

Keep the original packaging, shipping label, and damaged merchandise while any carrier or merchandise claim is being reviewed.

Please contact AmillionDollarCloset@gmail.com promptly with your order number and clear photographs of the package and merchandise.

SHIPPING FEES

Shipping charges are non-refundable once an order has shipped, except where otherwise required by law.

Additional shipping or reshipping charges caused by an incorrect address, refused package, unclaimed package, or other customer-provided delivery issue are the customer's responsibility.

REFUSED AND UNCLAIMED PACKAGES

Customers are responsible for accepting or retrieving their packages.

Packages that are refused, abandoned, or left unclaimed and subsequently returned to A Million Dollar Closet may be subject to additional shipping or reshipping charges.

Refusing a package does not automatically qualify an order for a refund.

Our Return and Exchange Policy will apply to merchandise returned to us, where applicable.

MULTIPLE SHIPMENTS

In certain circumstances, an order may be shipped in more than one package.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

ORDER CHANGES AFTER SHIPPING

Once an order has shipped, A Million Dollar Closet cannot guarantee changes to the delivery address, shipping method, or delivery instructions.

Customers should contact USPS or UPS directly regarding delivery options that may be available after shipment.

CARRIER DELAYS

A Million Dollar Closet is not responsible for carrier delays or delivery interruptions caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier operational delays, holidays, or other unforeseen events.

FRAUD PREVENTION AND ORDER VERIFICATION

For the protection of our customers and our business, certain orders may require additional verification before shipment.

A Million Dollar Closet reserves the right to temporarily hold an order while payment, billing, shipping, or identity information is reasonably verified.

Orders reasonably suspected of fraud may be canceled or otherwise handled in accordance with applicable law and our payment processor's requirements.

CONTACT US

For questions regarding your shipment, please contact:

A Million Dollar Closet